Your Data. Your Rights. Our Responsibility.
Privacy policies tend to read like they were written to be avoided rather than understood — dense paragraphs of legal language that technically say everything and practically communicate nothing.
This one is different.
Drakaris Casino Canada collects personal information because operating a legitimate online casino requires it: verifying who you are, processing your payments, maintaining your account, and meeting the legal obligations that apply to gaming operations in Canada. We collect what we need. We protect it properly. We don't sell it. And we give you clear, accessible rights over it.
Here's exactly how it works.
What Personal Information We Collect
When you register and use your Drakaris account, we collect information across the following categories:
| Category | What It Includes |
|---|---|
| Identity Data | Full name, date of birth, government-issued ID |
| Contact Data | Email address, phone number, mailing address |
| Financial Data | Payment method details, transaction history |
| Technical Data | IP address, device type, browser information |
| Usage Data | Games played, session duration, betting activity |
| Communication Data | Live chat logs, email correspondence with support |
We collect only what is necessary for the purposes described below. We do not gather sensitive personal information beyond what account verification and regulatory compliance require.
Why We Collect It
Every category of data collected by Drakaris has a specific, defined purpose. We do not collect information speculatively or hold data that serves no function.
Account management — To create, verify, and maintain your player account accurately and securely.
Payment processing — To facilitate deposits and withdrawals through trusted payment providers in a secure environment.
Identity verification — To confirm that you meet eligibility requirements, prevent fraud, and comply with anti-money laundering obligations applicable to Canadian gaming operations.
Regulatory compliance — To meet the legal requirements imposed on online gaming operators, including record-keeping and reporting obligations.
Customer support — To resolve queries, maintain service quality, and keep a record of communications that helps us assist you more effectively.
Marketing — To send you promotional offers and bonus information, but only where you have explicitly consented to receive them. You can withdraw that consent at any time.
We do not sell your personal data to third parties. This is not a qualified statement — it applies without exception.
How We Store and Protect Your Information
Personal data held by Drakaris is stored on secured servers using industry-standard encryption protocols. Access to personal data is restricted to authorised personnel who require it to perform their specific role. Internal data handling policies govern how information is accessed, processed, and shared within our organization.
Financial data is handled through certified, trusted payment processors. Drakaris does not store full card numbers, banking credentials, or complete payment details on its own systems. Payment processing infrastructure is operated by providers that maintain their own rigorous security certifications.
We conduct regular security reviews and update our data protection measures in line with current standards. If a data breach were to occur that affects your personal information, we would notify you and the relevant regulatory authority in accordance with applicable law.
How Long We Keep Your Data
Your personal data is retained for as long as your account remains active. Following account closure, certain records are retained for the period required under Canadian privacy and gaming regulations — this typically includes transaction history and identity verification documents.
When data is no longer needed and no legal retention requirement applies, it is securely deleted or anonymised so that it can no longer be linked back to you.
If you want to know how long a specific category of your data is retained, contact us and we will provide a clear answer.
Your Rights as a Canadian Player
Under Canadian privacy legislation — including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial equivalents — you have the following rights over your personal data:
Access — You can request a copy of the personal data Drakaris holds about you at any time.
Correction — If any information we hold about you is inaccurate or incomplete, you can ask us to correct it.
Deletion — You can request that we erase your personal data. This is subject to legal retention requirements — some records must be kept for a defined period regardless of your request.
Withdrawal of consent — If you previously consented to receive marketing communications, you can withdraw that consent at any time with immediate effect.
Complaint — If you believe your privacy rights have been violated, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada at priv.gc.ca.
To exercise any of these rights, contact us at [email protected] or via 24/7 live chat. We will respond within a reasonable timeframe and handle your request in full compliance with applicable legislation.
Cookies
Drakaris uses cookies — small data files stored on your device — to maintain your active session, remember your preferences, and analyse how the site is used so we can improve it.
Cookies fall into three broad categories on the Drakaris site: essential cookies required for the site to function, preference cookies that remember your settings, and analytics cookies that help us understand usage patterns.
You can manage or disable cookies through your browser settings at any time. Be aware that disabling certain essential cookies may affect the functionality of the site — some features depend on session cookies to operate correctly.
Changes to This Policy
This Privacy Policy may be updated periodically to reflect changes in our practices or applicable law. Any material changes will be communicated clearly on the site before they take effect. Continued use of Drakaris Casino after an update has been posted constitutes acceptance of the revised policy.
If you have questions about any change, contact support before continuing to use the site.
Frequently Asked Questions
What personal information does Drakaris collect?
We collect identity data, contact information, financial data, technical data, usage data, and communication records. Full details are in the table above. We collect only what is necessary for account management, payment processing, verification, and legal compliance.
Does Drakaris sell my personal data?
No. Drakaris does not sell personal data to third parties under any circumstances.
How is my financial information protected?
Payment data is processed through certified third-party payment providers. Drakaris does not store full card numbers or banking credentials on its own systems.
Can I request a copy of my personal data?
Yes. Email [email protected] or contact us via live chat and request access to your data. We will respond within a reasonable timeframe in accordance with PIPEDA.
How do I opt out of marketing emails?
You can withdraw consent for marketing communications at any time by contacting support or using the unsubscribe link in any promotional email. Opt-out takes effect immediately.
What happens to my data if I close my account?
Certain records — including transaction history and identity verification documents — are retained for the period required by Canadian law after account closure. When retention periods expire, data is securely deleted or anonymised.
How do I make a privacy complaint?
You can contact Drakaris support directly at [email protected]. If you are not satisfied with our response, you have the right to escalate your complaint to the Office of the Privacy Commissioner of Canada at priv.gc.ca.
Does Drakaris use cookies?
Yes. Cookies are used for session management, preference storage, and site analytics. You can manage cookie settings through your browser. Disabling essential cookies may affect site functionality.
Who do I contact about a privacy concern?
Via 24/7 live chat on the Drakaris site, or by email at [email protected]. Privacy-related requests are handled with priority.