Gaming Should Always Feel Like a Choice
Entertainment has a definition: something you do because you want to, on your terms, that adds something positive to your day. The moment gambling stops fitting that definition — when it starts feeling like an obligation, an escape, or something you can't walk away from — it's no longer entertainment.
At Drakaris, we built our responsible gaming program around one principle: control should always belong to the player. Not to the casino. Not to the session timer running in the background. You.
That means giving you real tools that work immediately, being direct about the warning signs, and making it easy to reach out when something doesn't feel right — whether that's to us or to a professional support service.
Recognising When It Stops Being Fun
Problem gambling rarely announces itself. It tends to develop gradually, with each session feeling manageable right up until the point it isn't. Knowing what to look for — in yourself or someone close to you — makes it possible to act early.
Watch for these patterns:
- Depositing more than you intended to on a regular basis
- Chasing losses — placing larger bets to try to recover what you've lost
- Using money set aside for rent, groceries, bills, or other essentials to fund gambling
- Feeling irritable, anxious, or restless during periods when you're not gambling
- Hiding the extent of your gambling activity from people around you
- Borrowing money specifically to continue playing
- Finding it difficult to stop even when you want to
- Gambling as a way to cope with stress, loneliness, or other difficult emotions
None of these signs mean you're beyond help. They mean it's time to use the tools available to you — and Drakaris makes that as straightforward as possible.
Tools Built to Keep You in Control
Every Drakaris account comes with access to a set of responsible gaming tools. These aren't hidden in a settings menu or buried in terms and conditions. Contact our support team and they're applied to your account promptly.
| Tool | What It Does |
|---|---|
| Deposit Limits | Set a daily, weekly, or monthly cap on how much you can deposit |
| Loss Limits | Restrict the amount you can lose within a defined period |
| Session Time Limits | Cap the length of any single gaming session |
| Cool-Off Period | Take a structured short break — from 24 hours up to 6 weeks |
| Self-Exclusion | Suspend your account for an extended period of your choosing |
Important: any change that reduces your access or limits your activity takes effect immediately upon request. Requests to increase an existing limit are subject to a mandatory cooling-off period before they apply — this is intentional, and it's there to protect you from making impulsive decisions in the middle of a session.
To activate any of these tools, reach our support team via 24/7 live chat or at [email protected].
Self-Exclusion: A Full Stop When You Need One
Sometimes a deposit limit isn't enough. If you feel you need a complete break from gambling — not just a restricted session, but a full pause — self-exclusion is available at Drakaris.
Requesting self-exclusion suspends your account for a minimum period that you choose. During that time you will not be able to log in, make deposits, or receive any promotional communications from Drakaris. The exclusion is processed promptly once requested.
Self-exclusion isn't a penalty. It's a tool — one that's there specifically for moments when you know you need distance and want something concrete in place to support that decision.
To initiate self-exclusion, contact support via live chat or email. The process is straightforward and handled without judgment.
External Support for Canadian Players
Drakaris support is available 24 hours a day. But we also recognise that sometimes the right support is independent — a professional service outside of the casino environment, staffed by people whose only role is to help.
These organisations provide free, confidential support for Canadians dealing with gambling-related concerns:
Responsible Gambling Council (Canada)
rgco.org — resources, self-assessment tools, and guidance for players and families across Canada.
ConnexOntario
connexontario.ca · 1-866-531-2600 — free, confidential health services information for Ontario residents, including gambling support.
Gambling Therapy
gamblingtherapy.org — free international support service offering online help, forums, and live chat with trained advisors.
You don't need to be in crisis to use these services. They're there for anyone who wants to talk through what they're experiencing — early, late, or anywhere in between.
How Drakaris Approaches Responsible Gaming
Our commitment isn't a page buried in the footer. It's part of how the casino operates day to day.
Drakaris does not market to players who have self-excluded or set account restrictions. We do not send promotional communications designed to encourage players to deposit beyond their means or chase losses. Our support team is trained to identify signs of problem gambling during interactions and respond appropriately — including proactively recommending account tools or initiating restrictions when there is genuine cause for concern.
We will never discourage a player from using responsible gaming tools. We will never make the process of setting limits difficult, slow, or inconvenient. And we will never treat a player who needs a break as anything other than someone making a responsible decision.
A Few Practical Habits Worth Building
If you're playing at Drakaris — or anywhere — these habits make a real difference:
- Set your deposit limit before your first session, not after a losing run. Decide in advance what you're comfortable spending, and lock it in while your judgment is clear.
- Treat your gambling budget as entertainment spending — the same way you'd treat a night out or a streaming subscription. When it's gone, the session is over.
- Take breaks during long sessions. Step away from the screen, do something else, and return with fresh perspective rather than grinding through frustration.
- Never gamble to recover losses. Chasing is how small losses become large ones.
Frequently Asked Questions
How do I set a deposit limit on my Drakaris account?
Contact the support team via 24/7 live chat or at [email protected]. Your limit will be applied immediately upon request.
How quickly do responsible gaming tools take effect?
Tools that restrict your activity — deposit limits, loss limits, session timers, cool-off periods, and self-exclusion — take effect immediately. Requests to increase or remove a limit are subject to a cooling-off period.
What is a cool-off period?
A cool-off is a short-term break from your account, ranging from 24 hours to 6 weeks. During this time your account is inactive and you cannot deposit or play. It reactivates automatically at the end of the period unless you request a longer exclusion.
What happens during self-exclusion?
Your account is suspended for the duration you choose. You cannot log in, deposit, or receive promotional communications from Drakaris during this period. Contact support to begin the process.
Can I reverse a self-exclusion early?
Self-exclusion periods are not reversible before the chosen duration has elapsed. This is intentional — the protection only works if it holds.
Is there support available specifically for Canadian players?
Yes. The Responsible Gambling Council operates nationally across Canada at rgco.org. ConnexOntario provides province-specific support at 1-866-531-2600. Gambling Therapy offers international online support at gamblingtherapy.org.
Will Drakaris contact me with promotions if I've set restrictions?
No. Players with active account restrictions or self-exclusions are removed from promotional communications for the duration of those restrictions.